What is Pay Per Lead (PPL)?
A subset of the Pay Per Action (PPA) family
of programs, Pay Per Lead (PPL) is a commission structure where the
merchant pays its affiliates a flat fee for each qualified lead that
is generated by the affiliate. In many cases, information can often
be entered directly into the banner ad.
The Basics
In a pay per lead agreement, the advertiser only pays for leads generated
at their destination site. No payment is made for visitors who don't
sign up.
A lead is generally a sign-up involving contact
information and perhaps some demographic information; it is typically
a non-cash conversion event. A lead may consist of as little as an
e-mail address, or it may involve a detailed form covering multiple
pages.
One risk to the advertiser is the potential
for fraudulent activity by incentivized 3rd-parties or marketing partners.
Some false leads are easy to spot. Nonetheless, it is advisable to
make a regular audit of the results.
Why is it different from Cost Per Action?
Cost per action (CPA) affiliate programs encompass both pay per sale
and pay per lead affiliate programs. Pay per sale affiliate programs
pay you either a fixed amount per sale or a percentage of every sale
generated from your links. Pay per lead affiliate programs generally
pay for lead information (name, e-mail, phone, etc.) generated from
your affiliate links.
PPS or PPL - Which is better?
Which one is better?
You will find that per-sale programs will often
have higher pay-outs than per-lead programs. The usual reason for
this being that the merchant has profited from the sale so he gives
you a cut.
Pay Per Lead, on the other hand, is done to acquire
new customers. This may or may not result in money changing hands
at that point in time. The merchant with this type of program recognizes
the importance of a customer's 'lifetime value', meaning that they
hope to sell that customer something in the future to recoup the
acquisition costs.
In these times when traditional advertising is
so expensive, and in many cases not very effective, pay per lead
programs can be as rewarding for the merchant as pay per sale programs.
As an affiliate marketer you need to educate
yourself on these two types of programs to know which programs to
join and how to effectively promote them.
On one hand some affiliates will opt for the
pay per sale programs due to the higher pay-outs, while others will
join only pay per lead programs because they appear to be much easier
to make money from.
But, if improperly executed, both types of program
can be equally disappointing. By execution I mean pre-selling. If
you don't pre-sell your visitors you may have far fewer sales, and
Visit the site, even become a customer yourself so
you can know firsthand what to expect
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even though there is a higher pay-out, it won't
add up very fast.
Why would you need to pre-sell your visitors
on a pay per lead type of program? Many of these should be free
to the visitor, so what gives?
This can be a BIG misconception. While many pay
per lead programs do offer your visitors something for free, there
is always something required in return.
That something might be to fill out a survey,
or to ask them to sign-up for an account, which will ask for in-depth
personal information, or may even require a credit card for validation.
If you don't properly prepare your visitors for
this, they may get nervous and quickly move right on when they see
this.
For most people, giving out detailed personal
information on the Internet is viewed the same way as opening up
their wallet.
Let me give you an example of this. Paypal.com
( http://www.paypal.com ) is a service that easily allows you to
send money across the Internet. Their 'Refer a friend' program pays
you $5 for referring others to sign up, and also starts that person
out with $5 in their account!
This should be a no brainer, right? Who wouldn't jump at the chance
to get $5 for FREE? So, I signed up and got my $5, e-mailed a few
of my friends and they got their $5, and I got an extra $5 for each
of them.
Then I put a simple blurb on one of my pages
and sat back to see what would happen. Well, after a few days had
gone by, I was quite shocked at how few of my visitors had taken
advantage of this deal!
My actual sell-through wasn't that spectacular
after all. Why? I didn't think it took any pre-selling to give away
$5 bills. So I went back through the entire sign-up process in my
mind to determine what it might have been that scared away my unprepared
visitors. To qualify to get the $5, they not only have to open an
account, but they also have to put in information for a valid credit
card. Even though their credit card will not be billed, and it won't
cost them anything, it has now been put on the same level as going
to a site and purchasing something.
That urge to keep the wallet closed can be more
powerful than the lure of a free $5 bill.
So, what I do now, is create a page that explains
the benefits of what Paypal.com has to offer its customers, give
some real world examples of how to use it, and throw the $5 in as
a bonus instead of focusing on it being free. If you have to trade
personal information, then it isn't totally free is it?
Basically, the bottom line is that you should
do your best to pre-sell your visitors no matter what type of program
you have joined.
So many things can happen after that person leaves
your site. So why would you want to leave that to chance? Don't
trust the merchant to do all of the selling for you because you
might find yourself quite disappointed on payday.
Another very important issue is to try to keep
the same tempo as what they will face when they are transferred
to the merchant's site.
What I mean is, what impact do you think it will
have if you are trying the soft-sell, smooth subtle approach, then
they click to the merchant, and BLAM they are blasted with hard
sell and having the product forced down their throat at every turn.
If you know they use strong selling techniques,
change your wording to set your visitors expectations a little before
throwing them into the lion's den.
The best advice that I can leave you with is
to really get to know the products and services that you are offering.
Visit the site, even become a customer yourself so you can know
firsthand what to expect.
Through this knowledge you can tailor your efforts
to maximize your partnership with the merchant. And, through your
testing and experimenting you will be the judge on which of the
two types works best for your site.
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